1.Growth in the number of orders by 250% YoY 2.Set-up development, training and knowledge sharing framework for all level employees 3.Implement safety framework including prevention, trainings, reporting and equipment 4.Keep closures below 2.2% and donwranks below 15% monthly average 5.Keep service quality above expected KPI targets 6.Open +10 cities in an effective operating model 7.Develop scalable and cost-efficient operating model and city operations processes & teams 8.Increase courier retention to a minimum of 6 months on average 9.Improve courier recruitment processes to ensure quick and effective realization of 100% or more of the hiring targets
1.Growth in the number of orders by 250% YoY 2.Set-up development, training and knowledge sharing framework for all level employees 3.Implement safety framework including prevention, trainings, reporting and equipment 4.Keep closures below 2.2% and donwranks below 15% monthly average 5.Keep service quality above expected KPI targets 6.Open +10 cities in an effective operating model 7.Develop scalable and cost-efficient operating model and city operations processes & teams 8.Increase courier retention to a minimum of 6 months on average 9.Improve courier recruitment processes to ensure quick and effective realization of 100% or more of the hiring targets
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